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Privacy Policy

1. Our Commitment


We are committed to protecting your privacy. We value the trust that you place in us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time. Please read on for more details on how we collect, use, transfer and retain your personal data.


2. Provision of Your Personal Data


You may be asked to provide your personal data to us when using our services or website. You are not required to provide the personal information that we request, but we may not be able to provide you with our services or answer to your inquiry without those information.


3. The Types of Personal Data We Collect


The types of personal data we collect may include:
(a) your title, name, contact number, email address, region/country of residence and other personal data you voluntarily provide to us; and
(b) IP address, real-time geographic location data, browser settings, browsing records and other internet log on information of your computer or mobile device.


4. Purposes of Collection


Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. Your personal data may be used for one or more of the following purposes (“Purposes”):
(a) communicating with you;
(b) verifying your identity;
(c) handling and responding to your inquiries, suggestions or complaints;
(d) developing new products and services;
(e) conducting data analysis, market research, statistical and behavioural analysis to help us better understand you and to improve our services and products;
(f) customising our website and its contents to your particular preferences; and
(g) any other purposes directly related to any of the above purposes.


5. Transfer of Personal Data


We may disclose your personal data to our personnel, professional advisers, agents, suppliers or subcontractors as necessary for the Purposes. We may disclose or transfer your personal data to any member of our group of companies including our ultimate holding company and all its subsidiaries, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes or process your personal data. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is required for legal or regulatory reasons or where it is necessary to protect our interests (as permitted by law).


6. Retention of Personal Data


We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and delete any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.


7. Protection of Information


To protect your personal data against accidental, unlawful or unauthorized access, we use sophisticated encryption technology and secured servers to keep your personal data safe. Other security measures include restricting access to personal data to personnel who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.


8. Cookies


We use cookies to automatically collect information about you when you visit our website (such as the type of the internet browser and operating system you are using and the domain name of your internet service provider). Cookies are small pieces of information that your web browser stores on your computer or other Internet-connected device when you visit a website. Our cookies identify your browser to us and allow us to recognize you when you return.
Information collected from these cookies may be used for the Purposes.
Most browsers automatically accept cookies. You may choose to disable cookies on your browser by changing your browser’s settings. If you disable cookies, you may not be able to use all features and services offered on our website.


9. Third Party Web Analytics Services


We may use third-party analytics services such as Google Analytics to analyse the use of our website. The information collected by automated means will be disclosed to or collected directly by these service providers.


10. Websites of Third Parties


This Privacy Policy only applies to us and our website, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.


11. Rights of Access and Correction


You have the right to request access to, and the correction of, your personal data held by us about you. If you wish to access or correct your personal data, please contact our Customer Service Representative as set out below under “Further Information”. We will verify your identity before handling your request and a reasonable administrative fee may be charged for complying with such request.


12. Changes to Privacy Policy


We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website ( We encourage you to visit frequently to stay informed of our most updated version.


13. Further Information


If you have any questions regarding this Privacy Policy, please contact our Customer Service Representative:

  • by telephone: 2505 5023 (during business hours: Monday to Friday, 9:00 am to 6:00pm) (Hong Kong is GMT +8);
  • by e-mail:


In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.


Last update: January 2017

Suisse Programme Limited